How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
This is a very pretty necklace. I like how it is simple with the perfect amount of color and not too large, which makes it very elegant. I can wear it with just about anything in my closet. I would suggest that if you do want to wear it every day rather than on occasion that you swap out the chain as it seems very delicate.
This tree necklace is so beautiful! It actually exceeded my expectations! The gemstones look very nice on it and add details. I got it for myself, but would make a perfect gift for someone special.
I really liked the size and artistic beauty of this piece! I wear it all the time, even in the shower and I sleep with it on and it has held up great!
This was a gift and my friend was very happy with it. Nice necklace; the stones were pretty, and the chain was a little on the delicate side. Overall, I was very satisfied.
I bought this as a gift, and although the chain and charm were smaller than I anticipated, it's very lovely and of fine quality. I was proud to give it and it was well-received. I am considering buying another for myself.
I received this as a gift. It is delicate and well made. It is far prettier in person than in the photo.
Very pretty. Not too big, not too small, just the right size. The stones are very nice. Very satisfied.
This will be a gift for my daughter for Christmas. I’m sure she is going to love it. The quality is great and it’s a beautiful piece!
I bought this item as a gift and the person that it was gifted to absolutely loved it. It looks exactly as pictured.
Was exactly as pictured. Packaged very carefully to prevent damage during shipping.
Beautiful. A bit smaller than expected, just under the size of a quarter. Great quality for the cost.
I LOVE this necklace! It’s beautiful. It is a perfect necklace for several of my outfits.
I bought this as a mother's day gift. She loves the necklace, and fits great
Looks just like pictured. The necklace isn’t too small, so it’s not like a choker necklace
I purchased this necklace as a gift for my mom and she loved it!