How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
There’s nothing negative to say. This is by far the best facial cleanser I’ve ever used before. You need barely any to give your skin a nice clean feeling. Doesn’t dry out skin and gets rid of oily skin problems quickly! I highly recommend this to anyone with any skin type!
Absolutely hands down my favorite face wash of all times. I have had mixed feelings about the rest of Lumins products but this is something I have had nothing but positively raving opinions on. It has great lather and makes your skin feel smooth and clean afterwards.
This product left my face feeling refreshed and significantly more vibrant after only a few days of using it. I normally experience “skin purging” when using any new product, but this one seemed to cleanse my skin without causing breakouts or irritation.
First time in my life using a facial cleanser. After using the product my face feels so refreshed and it smells great. As well as the exfoliating rub, great products are a must have when you're aging.
Although I've only recently began using Lumin Charcoal cleanser, it is quickly becoming my favorite. My face feels incredibly soft and clean. All of Lumins products have exceeded my expectations.
This stuff works great. Your face will literally feel extremely clean. It removes all dirt and oil and you only need to use about a dimes amount. Definitely worth the money.
Great product! Makes my skin look a lot more fresh and non-dirty. There's definitely a big difference when using this, love i
I decided to start taking better care of my skin, and after using this I immediately noticed a difference. I am loving this product so far!
Love the product, just received it and used it only a couple of times so far but I love how clean and fresh my skin is after I use it.
Very good item. Will definitely buy it again. Best charcoal cleaner used until now.
Perfect for my skin. I will use this for as long as the product is made. It’s that great for making your skin clear and clean. A+++
Helped clear up some problem patches in the first week of use. The jar is small, but you only need a very small amount to use on your face. Will last a while.
Will not leave your skin feeling dry and tight. Works better then other cleansers I’ve used in the past.
Face feels very clean and smooth after using it. Highly recommend it. I will also try their other products soon.
Sheerness and thickness is absolutely perfect!!! A must buy!!
Been using for a few days now and I already love it. Definitely recommend
Great facial cleanser for all skin types.
Good product. I will definitely buy it again
Actually it’s really good. So far so good
Works perfectly, but a little pricey for me
This is awesome, you can actually feel when it is doing its job.
One of the best face cleaner
my son asked for this while he was overseas and he loves it.
This is a good cleanser. It makes my face feel fresh and clean without drying it out.
Love this stuff! Makes your face feel really clean