How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Loved this! It was packaged well so there were no signs of damage during transport. True to color!! (big win) The quality of the box itself and the inner padding were beyond presentable. Overall would recommend it.
I wrote this in another review...but my wife thought I got her a gift from Tiffany's-LOL! She loved the box and I might just use this for next year!
I am impressed with this gift box. The birthday girl is going to love her gift. Looks like a Tiffany box!
Very classy. Wife thought it was from Tiffany's (nice thought--even though she knew the ring set inside was not). Nice impression.
Looks just a pictured and is very sturdy. Was packaged well to ensure no damages to the jewelry box. Very pretty.
I purchased it as a gift box for my friend. Just about the right size for long earrings. It's so beautiful and elegant.
This box was bigger and more sturdy than I imagined. The color is gorgeous.
This box was perfect for my neice! She loved her items I sent and already want next too!
I purchased a pair of earrings that did not come in a box. This box made my purchase look just beautiful.
It gets the job done for the price. It was nice and durable.
Only 4 stars because it seems like it opens easily
Made the ring look perfect! Also the box looks great in photos.
Pretty, well made and worth the price.
Perfect ring box for gifting/storing. Love it.
Love the color, I wish it was smaller.
beautiful box and very durable.
Works as described
First class box. Really nice