to France.
We are the only company with truly 100% natural, food safe & handmade bamboo wares in Vietnam. Combining the tradition of Vietnam in bamboo spinning and ecological technics, we have developed a sustainable and fair trade company. We offer a full range of serving dishes for everyday and entertainment. Our bowls are not only pretty but they are useful! They can sustain hot as well as cold food inside. They are easy to wash by hand and come in many different sizes and colors.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
LOVE this cup. We bought 20 for when we have events & workshops we do. These are beautifully made, the natural patterns in the wood look great. They are very consistent too in their shape for being natural - none were off. They're perfect for a medium cup of tea or chai. Every time we pull them out people love them. They feel really special and ceremonial. Just don't put them in the dishwasher! My husband put a few in our dishwasher by accident and the heat slightly split the top of one (still usable though). So you'll need to wash them by hand.
These are simply awesome in every way. I purchased the Ly Bamboo Mug to use for serving my nordic-style spiced lime rum grog which is best served hot during the winter months. I could not be more pleased, especially having tried various other ceramic and metal cups.
I bought several for my early learning environment to replace plastic dishes. We love them!. The cups are beautiful as well as durable & wash (by hand) nicely. I would certainly recommend these wonderful cups!
I was looking for a wooden cup that fit in my hand but that was made well. There’s no kinks in the wood and fits snuggly in my hand. Definitely recommend to anyone who drinks wine but doesn’t want to stand their glasses or goblets, etc.
Lovely! I use them for both tea and sake. And the kids steal them to drink whatever they are drinking (hopefully not my sake!).
I was looking for a nice sized wooden cup for an anniversary gift. This was perfect and just the right size for a glass of wine. But I thought the color would be brighter.
I brought several of these cups for my classroom. My students looooooooove them...I do toooo very much!!!!!
They have a beautiful finish and were made very nice. A little smaller than I expected but that was because of my lack of measuring.
These cups were amazing. The couple we bought loved them. Will be ordering more. This time for us.
Beautiful. My only complaint is that you can't put them in the dishwasher, but that goes for any product like this (unless I misunderstood and you actually can). They look so nice that it's actually fun to drink out of them.
Sorry I don’t have a picture, the cups are perfect size, great material durable and worth the money.
This mug was purchased as a gift, they are beautiful and the recipients absolutely love them!
Awesome cup!